4. Alert Templates

Alert Templates

The Alert Templates section allows you to create and manage reusable message templates for different types of alerts (e.g., uptime, monitoring, SSL, incidents). Templates ensure consistency across notifications and support placeholders for dynamic values.

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➕ Add Template

When creating a new template, you must configure the following fields:

Template Name

• Example: Service Uptime

• A unique name to identify the template.

Template Type

• Defines the use case of the template.

• Available types:

  • Service Uptime

  • Server Monitoring

  • SSL Certificate

  • Server Threshold

  • TCP Template

Custom Placeholder (Optional)

• Define custom variables that can be reused in your messages.

• Example: ${response_time}

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Messages

Each template includes multiple message formats for different alert scenarios. Use placeholders to dynamically insert values such as service name, status, or response time.

Available Placeholders

• ${service_name} – The name of the monitored service.

• ${response_time} – Service response time in ms.

• ${status} – The status returned by the service.

Service Status Messages

• Service Up Message

  • Service ${service_name} is UP. Response time: ${response_time}ms

• Service Down Message

  • Service ${service_name} is DOWN. Status: ${status}

• Maintenance Message

  • Service ${service_name} is under maintenance

• Incident Message

  • Service ${service_name} has an incident

• Resolved Message

  • Issue with service ${service_name} has been resolved

• Warning Message

  • Warning: Service ${service_name} response time is high